Last updated: 16/10/2026

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1. Introduction

Welcome to www.neoscala.com (the “Website”).

These Terms & Conditions (“Terms”) govern your use of the Website, Neoscala’s customer platform, prospect-preparation services, AI messaging and content tools, and free audit and topic-generation features provided by Neoscala (“we”, “us”, or “our”).

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By accessing our Website, requesting a free audit, purchasing a service, approving campaign activity, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our Website or services.

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2. Who We Are

Neoscala is operated by STI Tech Limited, a company registered in England and Wales.

Company number: 09155705
Registered office: 169 Bellingham Road, London SE6 1EQ, England
Email: info@neoscala.com

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3. Our Services

Neoscala provides tools and preparation services for LinkedIn outreach.

These include prospect preparation, personalised messaging, an AI conversation assistant, CRM access, reporting and LinkedIn content generation.

We also provide a free automated audit and a limited free article topics generator.

Customers send their own messages, publish their own content and manage their conversations. Neoscala does not access customers’ LinkedIn accounts or act on their behalf.

SwitchSignal is a separate product and is not included in Essential. Purchases through Apify are subject to the terms displayed for that purchase.

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4. Free LinkedIn Audit

The free audit is an automated report based on the information supplied by the requester and the information available to the audit process.

It provides a recommended target customer profile, sample prospects, an example message, an explained readiness score and a suggested next step. We aim to include 5 to 10 sample prospects where suitable matches are available.

The report is emailed with an optional 15-minute product demo booking link. A call is not required.

The audit is not a full campaign, paid-platform trial, consultancy engagement or guarantee of results. We may decline unsuitable or abusive requests.

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5. Essential Subscription

Essential costs $79 per month, excluding VAT where applicable. There is no separate setup fee or higher first-month charge.

It includes up to 400 matching prospects per monthly billing period, a personalised first message for each supplied prospect, post-acceptance messaging, an AI conversation assistant, CRM access, a dashboard, monthly reporting and the content allowances in section 10.

The subscription covers one active target customer profile and one product or service description. Each can be updated once per monthly billing period at no additional charge.

Targeting changes apply to the next prospect batch. Updated business information applies to future generation. Changes do not create additional prospect or content allowances or require previously delivered materials to be recreated.

Prospect availability depends on the selected audience and available matching records. Duplicate records do not count as new prospects. Matching a target profile does not establish buying intent.

Video guidance is included. Recurring consultations are not included.

Customers send outreach, manage conversations, publish content and record their activity. The CRM does not automatically synchronise LinkedIn activity. The conversation assistant uses the conversation the customer pastes.

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6. No Guarantee of Results

You acknowledge that lead generation results depend on several factors outside our control, including:

• Your offer

• Your pricing

• Your market

• Your LinkedIn profile

• Your credibility and authority

• Your target audience

• Prospect timing and demand

• Message-market fit

• Your speed and quality of follow-up

• General market conditions

We do not guarantee any specific number of leads, replies, booked calls, sales opportunities, customers, revenue, or return on investment.

Prospect and content allowances describe the included service. They do not promise customer interest, engagement or sales results.

Subscription fees cover the agreed preparation, software access and generation features. They are not payment for guaranteed replies, meetings, customers or revenue.

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7. LinkedIn Platform Risk

You acknowledge that LinkedIn is a third-party platform owned and operated independently of NeoScala.

LinkedIn may impose limits, restrictions, warnings, verification checks, suspensions, account reviews, feature restrictions, or other actions at its sole discretion.

By using our services, you acknowledge and accept that LinkedIn activity may carry risks, including:

• Temporary account restrictions

• Messaging or connection limits

• Login verification requests

• Reduced account functionality

• Account warnings

• Suspension or termination of your LinkedIn account

• Loss of access to LinkedIn or Sales Navigator features

• Changes to LinkedIn rules, policies, pricing, or technical behaviour

NeoScala is not responsible for LinkedIn’s decisions, restrictions, enforcement actions, platform changes, account reviews, technical issues, or policy updates.

You are responsible for reviewing and complying with LinkedIn’s own terms, policies, and acceptable use rules. You are responsible for ensuring that your use of LinkedIn and any outreach performed through your account complies with LinkedIn's terms, policies and applicable limits.

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8. Customer Responsibilities

You are responsible for providing accurate business information and reviewing the prospects, messages, reply suggestions and content you use.

You send outreach through your own LinkedIn account, manage replies and follow-ups, publish content and keep your CRM activity reasonably current. Reporting depends on the information recorded.

You must have the right to provide any data or conversation text you submit. Do not upload passwords, payment details or unnecessary sensitive information.

You must comply with applicable laws and LinkedIn’s rules. Neoscala does not provide a LinkedIn subscription or additional sending permissions.

Your own delays, incomplete information or lack of activity can affect your results. This does not remove NeoScala’s responsibility to provide the agreed service.

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9. Business Information and Draft Approval

Neoscala uses your confirmed target customer profile and product or service description to prepare prospect batches and generate relevant materials.

You are responsible for checking the accuracy and suitability of messages, reply suggestions and content before using them.

The monthly update allowances are described in section 5.

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10. LinkedIn Content Tools

A free account includes up to 2 article topics per calendar month.

Essential includes up to 2 article topics, 2 short article drafts and 4 LinkedIn post drafts per monthly billing period. Each article is based on one topic, with two post drafts derived from each article.

The free topics allowance does not provide an additional set of topics on top of Essential.

Content is generated using the customer’s configured target customer profile and product or service description. It is draft material, not a human editing, publishing, SEO or social media management service.

You must review factual claims, originality, suitability and any third-party rights before publication.

Neoscala does not publish content or guarantee views, engagement or commercial results.

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11. Payments

Essential is billed at $79 in advance for each monthly subscription period. Prices are in USD, with VAT added where applicable. There is no separate onboarding or setup fee. Any additional purchase must be clearly priced and agreed separately.

Payment is made through the method shown at checkout or otherwise agreed in writing.

A failed or unpaid subscription payment may affect access to paid features. Contact us promptly about a payment error or dispute.

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12. Renewal and Cancellation

Essential renews monthly until cancelled.

Email info@neoscala.com before your next renewal to cancel and stop future billing.

Cancellation takes effect at the end of the current paid period. It does not automatically create a refund for that period.

Refunds are governed by the Refund Policy and any applicable legal rights.

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13. Refunds

Our Refund Policy explains cancellation, billing corrections and circumstances in which a refund or other remedy may apply. Nothing in these Terms removes rights that cannot lawfully be excluded.

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14. Acceptable Use

You must not use our Website or services for:

• Illegal, fraudulent, misleading, or deceptive activity

• Harassment, abuse, discrimination, hate, or spam

• Promotion of unlawful products or services

• False claims or impersonation

• Misleading business offers

• Content or outreach that infringes third-party rights

• Any activity that could damage NeoScala’s reputation, systems, deliverability, or service integrity

• Creating additional accounts, sharing access improperly or using automated requests to bypass feature allowances or usage controls

We may refuse, suspend, or terminate services where we believe your business, offer, conduct, campaign, or requested activity is unsuitable, unlawful, misleading, unethical, or high risk.

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15. Third-Party Platforms and Tools

Neoscala provides its own CRM and performance reporting platform. Delivery of the platform and services also relies on third-party providers and tools, which may include hosting, authentication, data storage, LinkedIn, LinkedIn Sales Navigator, payment processing and communication services.

We do not control third-party platforms and are not responsible for:

• Their availability

• Their pricing

• Their terms and policies

• Their technical issues

• Their restrictions or enforcement actions

• Their data loss or service interruptions

• Their changes to functionality or access

You are responsible for maintaining any third-party subscriptions, accounts, permissions, and licences required for your campaign.

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16. Data Protection and Privacy

We will handle personal data in accordance with our Privacy Policy.

In delivering the services, we may process business contact information, prospect details, LinkedIn profile information, campaign notes and reply information.

You confirm that any personal data you provide to us has been collected and shared lawfully.

Where applicable, both parties agree to comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

You acknowledge that LinkedIn prospecting and outreach may involve processing personal data relating to business contacts. You are responsible for ensuring that your use of the campaign outputs is lawful and appropriate for your business.

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17. Confidentiality

Each party agrees to keep confidential any non-public business, technical, commercial, financial, campaign, login, prospect, or customer information received from the other party.

Confidential information must not be disclosed to third parties except where:

• Required to deliver the services

• Required by law

• Already publicly available

• Approved in writing by the disclosing party

This clause continues after the end of the services.

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18. Intellectual Property

All intellectual property on the Website, including text, branding, design, graphics, service methodology, templates, processes, and materials, belongs to NeoScala or its licensors.

Except for the use permitted in section 19, you must not copy, reproduce, resell, distribute or create derivative works from our materials without written permission.

You retain ownership of materials you provide to us.

You grant NeoScala a non-exclusive, royalty-free licence to use your business information, brand materials, profile information, offer details, and approved content solely for the purpose of delivering the agreed services.

Unless otherwise agreed in writing, campaign templates, methods, internal workflows, research methods, and know-how remain the property of NeoScala.

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19. Use of Campaign Materials

Subject to payment of the applicable subscription fees, you may edit and use messages, articles and posts generated for your business in your own outreach and marketing, including public publication of the content.

This permission does not transfer ownership of Neoscala’s software, internal prompts, workflows or underlying templates.

You remain responsible for checking third-party rights and the accuracy of the materials you use. AI-generated output may not be unique.

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20. Testimonials and Case Studies

We will not publish your confidential campaign results, company name, testimonial, or case study without your permission.

Where you provide a testimonial, review, or feedback, you grant us permission to use it for marketing purposes unless you tell us otherwise in writing.

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21. Service Suspension or Termination

We may suspend or terminate services immediately if:

• You fail to pay fees when due

• You breach these Terms

• You provide false, misleading, or unlawful information

• You request activity we consider unlawful, unethical, misleading, or high risk

• You act in a way that may damage NeoScala, our team, our systems, or our reputation

• Continuing the service would create unacceptable legal, commercial, platform, or operational risk

Upon termination, all unpaid fees remain due, and we are not required to continue campaign activity.

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22. Limitation of Liability

To the fullest extent permitted by law, NeoScala will not be liable for:

• Loss of profits

• Loss of revenue

• Loss of business

• Loss of goodwill

• Loss of opportunity

• Loss of data

• Loss of access to LinkedIn or Sales Navigator

• LinkedIn account restrictions, suspensions, warnings, or limitations

• Platform changes or third-party service issues

• Indirect, incidental, special, or consequential loss

Our total liability for any claim relating to the Website or services will not exceed the total fees paid by you to NeoScala in the three months before the event giving rise to the claim.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

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23. Indemnity

You agree to indemnify and hold harmless NeoScala, STI Tech Limited, its directors, contractors, employees, and delivery partners from any claims, losses, damages, costs, liabilities, or expenses arising from:

• Your breach of these Terms

• Your business, offer, products, or services

• Inaccurate or misleading information provided by you

• Claims made in approved outreach or content

• Your use of LinkedIn or Sales Navigator

• Your follow-up with prospects

• Your use of campaign outputs

• Any allegation that your campaign, offer, content, or data infringes third-party rights or breaches applicable law

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24. No Employment, Partnership or Agency

Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, or formal agency relationship between you and NeoScala.

NeoScala provides services as an independent contractor.

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25. Changes to Services or Terms

We may update our Website, services, pricing, plans, and these Terms from time to time.

The latest version of these Terms will be published on this page with the updated date.

We will notify active subscribers before material changes to their price or included service take effect and provide an opportunity to cancel before renewal.

Changes normally apply from a future renewal, not retrospectively to a paid period. Where an earlier change is required by law or necessary to address a security or platform issue, we will explain the impact and any available remedy.

Updating this page does not by itself replace a separate written agreement.

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26. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Website, or the services.

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27. Contact Us

If you have any questions about these Terms & Conditions, please contact:

NeoScala
Operated by STI Tech Limited
169 Bellingham Road
London SE6 1EQ
England

Email: info@neoscala.com