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Privacy Policy

Last updated: 16/10/2026

1. Introduction

Neoscala (“we”, “us”, “our”) operates www.neoscala.com and its customer platform. We provide LinkedIn outreach preparation, CRM and reporting features, AI messaging and content tools, a free automated audit and a limited free article topics generator. This policy explains how we handle personal information when you visit our website, create an account, request an audit, use our platform or contact us.

2. Identity of the Data Controller

The controller of your personal data is STI Tech Limited (company number 09155705), registered in England & Wales, whose registered office is 169 Bellingham Road, London SE6 1EQ.
If you have any questions about this policy or your data rights, please contact us at info@neoscala.com.

3. What Information We Collect

We may collect and process the following personal data:

  • Contact information: name, job title, email address, telephone number, company name and address.

  • Business usage data: details about your business, your role, your activity on the Site and the services you enquire about or purchase.

  • Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access the Site.

  • Usage data: information about how you use our Site, including page views, traffic sources, time spent, clicks and link usage.

  • Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

  • Platform account information: information used to identify authorised users and manage access to client campaigns, such as names, email addresses and access assignments.

  • Campaign information: prospect details, LinkedIn profile information, prepared outreach messages, campaign dates and recorded outreach or response statuses.

  • Information submitted to assistance features: conversation text or other information users choose to submit when requesting an AI-assisted reply or using a related feature.

  • Business configuration: your target customer profile, product or service description, exclusions and saved preferences.

  • Generated materials: audit reports, suggested topics, messages, reply suggestions, articles and posts.

  • Feature usage: generation requests, usage allowances, subscription status and records needed to operate and protect the service.

4. How We Collect Information

We collect personal data:

  • When you provide it, including through an audit request, account registration, business-profile settings, CRM updates, pasted conversations, content tools, support enquiries or marketing preferences.

  • Automatically as you interact with our Site (via cookies, web analytics and server logs).

  • From third-party sources (for instance prospect lists, publicly available business directories, or data enrichment services) where permitted by law.

5. How We Use Your Information

We use personal data for the following purposes:

  • To respond to your enquiries, provide services you request, and manage our relationship with you.

  • To email requested audit reports and essential account or service notifications.

  • To prepare audit reports, select prospects, generate personalised messages and reply suggestions, generate article topics and content drafts, provide CRM and reporting features, manage subscriptions and apply feature allowances. Customers carry out their own LinkedIn sending, follow-up and publication.

  • To improve and optimise our Site, services and marketing efforts (including analytics, testing and user feedback).

  • To send you marketing communications (subject to your consent or where our legitimate interests apply) about our services, events, offers or publications.

  • To comply with legal or regulatory requirements.

6. Legal Basis for Processing (UK/EU)

Where we are subject to the UK Data Protection regime (including GDPR) or EU GDPR, we rely on one or more of the following legal bases:

  • Your consent (for example, when you subscribe to marketing).

  • Performance of a contract (where you engage our services).

  • Our legitimate interests (for example: improving our services; prospecting for business; analytics) provided those interests are not overridden by your rights.

  • Compliance with legal obligations.

7. Sharing Your Information

We may share your personal data with:

  • Service providers and subcontractors that support delivery of our website, platform and services, including authentication, hosting, data storage, payment processing, analytics and AI text processing where those features are used.

  • Our professional advisors (for example legal, tax, audit).

  • Third-party marketing or data-enrichment providers, when appropriate and lawful.

  • Law enforcement, regulators or other authorities if required by law or to protect our legal rights.

  • Our prospect-preparation service includes supplying business contact information to customers for their own outreach. Customers remain responsible for using that information lawfully.

8. International Transfers

As a UK-based company, your personal data may be transferred outside the UK and/or EEA (for example to service providers, cloud hosting, analytics). Where such transfers occur, we ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) to protect your data.

9. Cookies and Tracking Technologies

We use essential cookies and similar technologies to operate and protect the website and platform.

Where consent is required, optional analytics and advertising technologies are used only after you make a choice through the cookie controls.

You can review or change your choices through those controls. Continuing to browse does not by itself mean that you have agreed to optional cookies.

10. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this policy (for example to fulfil our contractual obligations, comply with legal obligations, or for our legitimate business purposes). When it is no longer required we will delete or anonymise your data.

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11. Your Rights


Under applicable data protection law you may have the following rights:

  • The right to access the personal data we hold about you.

  • The right to rectify inaccurate or incomplete data.

  • The right to erase your personal data (“right to be forgotten”) under certain circumstances.

  • The right to restrict or object to our processing of your data.

  • The right to data portability.

  • The right to withdraw consent at any time where processing is based on consent.

  • The right to lodge a complaint with a supervisory authority (in the UK: Information Commissioner’s Office) if you believe our processing violates the law.

If you wish to exercise any of these rights, please contact us at info@neoscala.com. We may request proof of identity before complying with certain requests to ensure data security.

 

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12. Children’s Privacy


Our services and Site are directed at business users and professionals and not at children. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have collected data from a child under 16 (or other applicable age in your jurisdiction) please contact us and we will delete that data.

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13. Security of Your Data


We have implemented appropriate physical, technical and organisational measures to safeguard and protect your personal data from unauthorised access, loss, misuse, alteration or destruction. These include secure hosting, encryption, access controls, incident-response procedures and regular review of our systems. However, no method of transmission or storage is absolutely secure and we cannot guarantee absolute security.

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14. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. When we do, we will post the updated version on our Site with a “last updated” date. We encourage you to review this policy periodically. We will explain material changes to how we handle your information. Updating this notice does not replace your consent where consent is required.

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15. Contact Us


If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
NeoScala (operated by STI Tech Limited)
Registered office: 169 Bellingham Road, London SE6 1EQ, England.
Email: info@neoscala.com

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