Last updated: 16/10/2026

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1. Scope

This policy applies to Essential subscriptions purchased directly from Neoscala. Read it together with our Terms and Conditions.

Nothing in this policy removes rights that cannot lawfully be excluded. Purchases through third-party marketplaces, including SwitchSignal on Apify, are subject to the terms shown for that purchase.

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2. Monthly billing

Essential costs $79 per month, with VAT added where applicable. Payment is taken in advance for each monthly period. There is no separate setup fee.

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3. Cancellation

Email info@neoscala.com before your next renewal to cancel and stop future billing. Your current paid period remains available after cancellation.

Cancellation does not automatically create a refund for the current period.

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4. Unused features and results

Choosing not to use your prospect allowance, generate content, send messages or publish drafts does not by itself create a right to a refund.

NeoScala does not guarantee replies, meetings, sales, views or engagement. LinkedIn is a separate platform and its restrictions may affect your activity.

These provisions do not exclude a remedy due where the agreed service has not been provided or applicable law requires otherwise.

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5. Billing errors and service problems

Contact us if you believe you were charged incorrectly, charged twice or did not receive the service you purchased.

We will review the issue and provide an appropriate remedy, including a refund where due. This also applies when NeoScala cannot provide an agreed paid service.

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6. Draft content

Article, post and message features provide drafts for your review. Human editing and publication are not included.

Choosing not to use a draft does not by itself create a right to a refund. Report technical failures or missing paid features so we can investigate.

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7. Requesting a refund

Email info@neoscala.com with your account email, payment date and a description of the issue. Contact us promptly so we can investigate.

Approved refunds are normally returned to the original payment method. The time taken to appear depends on the payment provider.

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8. Free tools

The automated audit and free article topics allowance are not paid subscriptions and do not create an entitlement to paid features.

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9. Policy changes

Material changes affecting active subscriptions will be communicated before they take effect, in line with the Terms and Conditions. They will not retrospectively remove rights for an existing paid period.

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10. Contact

Neoscala is operated by STI Tech Limited.
169 Bellingham Road, London SE6 1EQ, England.
Email: info@neoscala.com.