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Refund Policy

Last updated: 03/04/2026

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1. Scope of this Policy

This Refund Policy explains when NeoScala may issue refunds for services purchased through www.neoscala.com, by invoice, by payment link, or through a direct agreement with us.

By purchasing our services, approving a campaign, or using our services, you agree to this Refund Policy.

This Refund Policy should be read together with our Terms & Conditions.

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2. Services Covered

NeoScala provides LinkedIn lead generation and related sales support services for small B2B companies.

Our services may include:

  • Free LinkedIn lead generation audit

  • Campaign setup

  • Ideal Client Profile setup

  • LinkedIn Sales Navigator prospect research

  • Qualified prospect list building

  • Outreach message sequence creation

  • LinkedIn outreach from your approved LinkedIn profile

  • Warm reply handover

  • Weekly activity reporting

  • Campaign optimisation

  • Final campaign summary

  • Optional LinkedIn posts

  • Optional short article drafts

  • Optional content topic planning

The exact service you purchase will be described on our Website, checkout page, invoice, proposal, email confirmation, or written agreement.

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3. Free LinkedIn Lead Generation Audit

The Free LinkedIn Lead Generation Audit is provided free of charge.

It is a sample campaign preview only. It may include 5 to 10 sample LinkedIn prospects, a sample first outreach message, an outreach readiness score, and a recommended next step.

Because the audit is free, no refund applies.

The free audit does not include a full prospect list, full outreach strategy, full outreach sequence, paid campaign setup, campaign execution, or guaranteed results.

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4. No Automatic Refund Guarantee

Payments made for NeoScala services are generally non-refundable once work has started.

This is because our services involve human work, research, planning, campaign setup, copywriting, prospect list building, campaign preparation, reporting, and operational time allocation.

Work is considered to have started when we begin any of the following:

  • Reviewing your business, offer, ICP, market, or LinkedIn profile

  • Creating or refining campaign strategy

  • Building or reviewing Sales Navigator filters

  • Researching prospects

  • Preparing prospect lists

  • Writing outreach messages

  • Preparing content drafts

  • Setting up campaign tracking

  • Preparing reporting files

  • Accessing or preparing to access your LinkedIn account

  • Sending or preparing LinkedIn outreach

  • Holding onboarding or campaign setup communications

Once work has started, refunds will not normally be issued.

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5. No Refund for Lack of Results

NeoScala does not guarantee a fixed number of replies, leads, booked calls, clients, sales, revenue, or return on investment.

Paid LinkedIn campaigns are designed to target one agreed Ideal Client Profile, generate qualified conversations, and create opportunities for sales calls. They are not guaranteed appointment-setting services.

Campaign results depend on many factors outside our control, including your offer, pricing, market, LinkedIn profile, credibility, target audience, message-market fit, timing, prospect demand, and your own follow-up.

You are paying for the service, work, time, research, outreach activity, reporting, and support provided, not for guaranteed commercial outcomes.

A lack of replies, leads, booked calls, customers, or revenue does not entitle you to a refund.

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6. Monthly Plans and Cancellation

Unless otherwise agreed in writing, paid NeoScala plans are monthly services.

You may cancel your monthly plan before the next billing period by notifying us in writing.

Cancellation stops future billing, but it does not automatically create a refund for the current month.

Once a monthly billing period has started and campaign work has begun, the fee for that month is generally non-refundable.

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7. LinkedIn Account Access, Delays and Restrictions

Some NeoScala services require outreach to be sent from your approved LinkedIn profile.

You are responsible for providing timely LinkedIn access, LinkedIn Sales Navigator access where required, login verification, two-factor authentication support, campaign approvals, and any other information needed to deliver the service.

Refunds will not normally be issued where service delivery is delayed, reduced, interrupted, or prevented because of:

  • Incorrect login details

  • Password changes

  • Two-factor authentication delays

  • Login verification issues

  • Failure to provide LinkedIn access

  • Failure to provide Sales Navigator access where required

  • Failure to approve campaign materials

  • Failure to respond to onboarding or setup questions

  • LinkedIn account limits

  • LinkedIn account restrictions

  • LinkedIn account warnings

  • LinkedIn account suspension

  • LinkedIn feature limitations

  • LinkedIn platform changes

  • LinkedIn technical issues

  • Client withdrawal of account access

LinkedIn is a third-party platform. NeoScala is not responsible for LinkedIn’s decisions, restrictions, limits, account reviews, suspensions, policy changes, or technical behaviour.

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8. Authority Content and Draft Materials

Where your plan includes LinkedIn posts, article drafts, content topic plans, or profile positioning support, these items are considered delivered when the draft content, topics, recommendations, or related materials are prepared or shared with you.

Content drafts are non-refundable once work has started, even if you choose not to publish them.

NeoScala does not guarantee that content will generate views, engagement, followers, replies, leads, sales calls, or revenue.

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9. When a Refund May Be Considered

A refund may be considered only in limited circumstances, such as:

  • You cancel in writing before we have started any paid work

  • You were charged in error

  • NeoScala is unable to start the agreed paid service due to our own fault

  • A duplicate payment was taken

  • A refund is required by applicable law

All refund decisions are made at NeoScala’s discretion, except where required by law.

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10. Partial Refunds

If we agree to a partial refund, we may deduct the value of any work already completed or time already allocated.

This may include:

  • Campaign setup

  • Strategy work

  • Research

  • Prospect list building

  • Sales Navigator filter creation

  • Outreach copywriting

  • Content creation

  • Reporting setup

  • Account setup

  • Onboarding time

  • Administrative work

  • Third-party costs or tools used for your campaign

Any remaining balance may be refunded at our discretion.

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11. Non-Refundable Items

The following are non-refundable once work has started or costs have been incurred:

  • Campaign setup fees

  • Monthly service fees for an active billing period

  • Prospect research

  • Prospect list building

  • Outreach message writing

  • Campaign preparation

  • LinkedIn outreach activity

  • Weekly reporting

  • Campaign optimisation

  • Final campaign summaries

  • LinkedIn posts

  • Article drafts

  • Content topic plans

  • Approved add-ons or scope changes

  • Third-party tools, subscriptions, data, ads, or platform costs incurred on your behalf

  • Fees for work already delivered or partially delivered

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12. Refund Request Timeframe

If you believe you are eligible for a refund, you must contact us in writing within 14 days of the payment date.

Refund requests made after this period may not be accepted, unless required by law.

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13. How Refunds Are Processed

Approved refunds will normally be returned to the original payment method.

Refunds may take up to 10 business days to process after approval, depending on your bank, card provider, or payment processor.

Processing fees charged by third-party payment providers may be deducted where permitted by law.

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14. Service Refusal or Withdrawal by NeoScala

NeoScala may refuse, suspend, or cancel a service where we believe the campaign, business, offer, account, or requested activity creates unacceptable legal, ethical, commercial, operational, or platform risk.

If we cancel before starting any paid work, we may provide a refund for unperformed services.

If work has already started, any refund will be assessed based on the work completed, time allocated, and costs incurred.

NeoScala will not be liable for indirect losses, lost opportunities, lost revenue, third-party costs, or time spent by you.

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15. Disputes

If you disagree with a refund decision, please contact us in writing and explain the reason for your request.

We will review your case and respond within a reasonable time.

Nothing in this Refund Policy affects any statutory rights you may have under applicable law.

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16. Contact Details for Refund Requests

NeoScala
Operated by STI Tech Limited
169 Bellingham Road
London SE6 1EQ
England

Email: info@neoscala.com

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17. Changes to This Refund Policy

We may update this Refund Policy from time to time.

The “Last updated” date at the top of this page shows when the policy was last revised.

Any updates take effect when published on our Website. Continued use of our Website or services means you accept the updated policy.

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